- Co-led Beta-testing, recruited and interviewed +300 participants for user interviews and +100 for usability testing of new, and existing features. Implemented research findings to support app updates.
- Analyzed qualitative and quantitative data, created storyboards, user flows, sitemaps, personas, affinity mapping, process/ journey mapping, wireframes, and prototypes, and handed designs over to the Dev team.
- Designed feedback surveys with Typeform and Google Forms, collected data, and presented analysis.
- Maintained a database of user research participants, to give team visibility into research findings.
- Performed exploratory field studies for both mobile and desktop app at various accessibility conferences.